After completing checkout, you should see an order confirmation page and receive a confirmation email at the address entered during checkout.

Check your spam or junk folder if the email does not appear in your inbox.

Check your spam or junk folder and confirm that the email address entered during checkout was correct.

If you still cannot locate the confirmation, email swinderla@vynovena.shop with your full name and approximate order date.

Do not send complete payment-card information by email.

Contact customer support as soon as possible. We will try to make the requested change before processing begins.

Changes cannot be guaranteed once the order has entered fulfilment or shipping.

Contact us immediately with your order number and corrected address.

We will try to update the address before dispatch, but changes cannot be guaranteed after processing begins.

Contact us as soon as possible. We will try to stop the order before dispatch.

If the order has already been dispatched, you may need to receive it and follow our Returns & Refunds Policy .

An order may be cancelled because a product is unavailable, payment cannot be authorised, delivery information is incomplete or a fraud-prevention review requires cancellation.

If payment was collected for an order we cannot accept, the relevant amount will be returned to the original payment method.

Available delivery countries and regions will be shown during checkout after you enter your delivery address.

If no shipping option appears, we may not currently be able to deliver to that location.

Shipping charges depend on the destination, delivery method and order details.

The available charges will be displayed before payment is submitted.

Most orders are prepared within the processing period stated in our Shipping Policy .

Processing may take longer during public holidays, major sales or when payment or address verification is required.

Estimated delivery periods vary by destination and delivery service.

Customs, carrier delays, severe weather, public holidays and remote locations may extend delivery time.

When tracking becomes available, you will normally receive a shipping confirmation email containing a tracking link or tracking number.

Tracking may require 24–72 hours to display its first carrier scan.

Tracking information is controlled by the delivery carrier and may not update at every stage.

International parcels may show limited updates while moving between countries or undergoing customs clearance.

International orders may be subject to duties, taxes, customs fees or handling charges imposed by the destination country.

Unless checkout expressly states that these charges are included, they may be payable by the recipient.

Check around the delivery location, with household members, neighbours, reception staff and any safe place identified by the carrier.

If the parcel cannot be located, contact the carrier and then email us with your order number and tracking details.

Email swinderla@vynovena.shop with your full name, order number and the product you wish to return.

Wait for the correct return instructions and destination before sending the parcel.

Return periods and eligibility conditions are explained in our Returns & Refunds Policy .

Different rules may apply to faulty, damaged, incorrect or misdescribed products.

Items should normally be unworn beyond a reasonable fitting, unwashed, unaltered and returned with original tags and included components where possible.

Avoid makeup, deodorant, tanning products, strong odours, pet hair or damage when trying on clothing.

For a change-of-mind return, the customer is normally responsible for return postage unless we agree otherwise or applicable law requires a different outcome.

Reasonable return costs may be covered where an item is confirmed as faulty, damaged, incorrect or materially misdescribed.

Once the return has been received or acceptable evidence of return has been provided, we will review it and process an approved refund in accordance with our policy.

Your bank or payment provider may require additional time to display the refund.

Direct exchanges are not guaranteed because product availability can change quickly.

The most reliable option is normally to place a new order and return the original eligible product separately.

Contact us promptly with your order number, a description of the problem and clear photographs of the product, parcel and shipping label where relevant.

Keep the product and packaging until customer support provides further instructions.

Review the size chart and fit information displayed on the individual product page.

Compare the measurements with your body measurements or a similar garment that fits you well.

You can also review our Size Guide .

For fitted or non-stretch styles, selecting the larger size will normally provide more comfort.

For relaxed or stretchy products, your usual size may be suitable.

No. Fit may vary because of fabric, construction, design, stretch, supplier or manufacturer.

Always review the product-specific measurements and fit guidance.

We aim to display colours accurately, but appearance may vary because of lighting, photography, screen settings and device calibration.

Minor variations may also occur between production batches.

Available material, construction and care information is shown on the relevant product page or garment label.

Follow the care instructions provided with the product.

Some products may be restocked, but availability is not guaranteed.

Restock updates may be displayed on the product page or shared through our marketing channels.

The payment methods currently available for your country, currency and device will be displayed securely during checkout.

Checkout is processed through secure ecommerce and payment technology.

Payment providers may perform authentication and fraud-prevention checks before approving a transaction.

A payment may be declined because of incorrect billing information, insufficient funds, card restrictions, security checks or an issue with the payment provider.

Confirm your information and contact your bank if the problem continues.

Some banks temporarily display an authorisation hold even if an order is unsuccessful or cancelled.

The bank or payment provider controls how long the pending authorisation remains visible.

Payment methods normally cannot be changed after an order has been submitted.

Contact customer support if the order may need to be cancelled and placed again.

Enter the valid code in the discount field during checkout and confirm that the discount has been applied before completing payment.

Check the spelling, expiry date, qualifying order value, eligible products and any country or customer restrictions.

Unless stated otherwise, discount codes cannot be combined.

Discounts normally cannot be applied retrospectively after an order has been completed.

Sale and promotional products remain subject to the eligibility conditions and statutory rights explained in our Returns & Refunds Policy .

Account and guest-checkout availability depends on the options displayed during checkout.

Select the unsubscribe link at the bottom of a marketing email or contact us to update your preferences.

You may still receive essential communications relating to orders, payments, delivery, returns or security.

Use the cookie banner or privacy controls displayed on our website.

You may also manage cookies through your browser settings.

Email swinderla@vynovena.shop with the subject line “Privacy Request”.

Additional information is available in our Privacy Policy .

Where available, use the “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link displayed in the website footer.

Visit our Contact Us page or email swinderla@vynovena.shop .

For an existing order, include:

• Your full name.
• Your order number.
• The email address used during checkout.
• A clear description of the issue.
• Relevant photographs where required.

Do not include account passwords or complete payment-card details.

Not automatically. Do not send products to the published business address unless customer support has expressly confirmed it as the correct return destination.